Hi and welcome! At The Soul Success, we deeply value your trust and are committed to protecting your personal information. This policy explains what information we collect and how we use it in plain language.
1. How to Contact Us
If you have any questions about your privacy or this policy, please email us at: info@thesoulsuccess.com
2. What Information We Collect & Why
We collect information to provide you with a great experience and to fulfill your orders.
- Device Info:Â When you visit our site, we automatically collect basic info about your web browser, IP address, and how you navigate our site. This helps us show you the website correctly and understand how to improve it.
- Order Info:Â When you make a purchase, we ask for your name, billing/shipping address, email, phone number, and payment details. We use this to process your order, ship it to you, and send you invoices and updates.
- Support Info:Â If you contact us for help, we collect any information you provide to give you the best customer support.
3. How We Share Your Information
We do not sell your personal information. We share it only with essential partners to run our business:
- We use Shopify to power our online store. They process your orders and payments.
- We may share information if required by law (like in response to a court order).
4. Your Rights (Especially for EU/UK Residents)
If you are in the European Economic Area (EEA) or the UK, you have rights under the GDPR, including the right to:
- Access the personal data we hold about you.
- Correct inaccurate data or ask us to delete it.
- Object to how we use your data.
You can exercise these rights by contacting us at info@thesoulsuccess.com.
5. How Long We Keep Your Info
We keep your order information for our records unless you ask us to delete it.
6. Cookies
Cookies are small text files stored on your device to make the website work better. They remember your actions and preferences so you don’t have to re-enter them.
- We use necessary cookies for basic functions like keeping items in your shopping cart.
- We use analytics cookies to understand how people use our site so we can make it better.
You can control cookies through your browser settings, but blocking them may make parts of the site not work properly.
7. Facebook (Meta) Pixel
We use the Facebook Pixel to understand how effective our ads are and to show you relevant ads on Facebook and Instagram. If you are in the EEA, UK, or Switzerland, we will only do this if you give us your consent through our cookie banner.
8. “Do Not Track” Signals
Our website does not change its data collection practices in response to “Do Not Track” signals from your browser.
9. Changes to This Policy
We may update this policy occasionally to reflect changes in our practices or for legal reasons. The latest version will always be posted here.
10. Making a Complaint
If you have a concern about your privacy, please contact us first at info@thesoulsuccess.com. If you are not satisfied with our response, you have the right to contact your local data protection authority.